Shipping policy

Delivery Area

Archwell delivers to the 48 contiguous United States.

We do not deliver to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO addresses.

Shipping Charges

Shipping is free on all orders within our delivery area. No minimum purchase is required.

Order Processing and Delivery Times

Orders are processed Monday through Friday, excluding U.S. federal holidays.

• Order processing: 1–2 business days.

• Transit after dispatch: 3–5 business days.

• Estimated total delivery time: 4–7 business days.

The daily order cutoff is 6:00 PM Eastern Time (ET). Orders placed after this time, on weekends, or on U.S. federal holidays begin processing on the next business day.

Delivery estimates run from the business day on which processing begins.

Order Fulfillment

Our in-stock products are dispatched by our fulfillment partner:

KGH 3P-Logistics
250 Terry Blvd
Louisville, KY 40229
United States

Tracking Your Order

After your order ships, we email a tracking number or tracking link to the email address provided at checkout.

Delivery Questions

Contact us if tracking does not update, your parcel has not arrived within the estimated delivery period, or an order is marked delivered but cannot be located. We will investigate with our fulfillment partner and help resolve the issue.

For returns, exchanges, cancellations, or items that arrive damaged or incorrect, please see our Return & Refund Policy.

Contact

Email: support@shoparchwell.shop
Phone: +1 216-258-1253

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
We respond to inquiries within 2 business days.