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Archwell
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Privacy policy

Who We Are

Archwell is operated by ARCHWELL OFFICE SUPPLY LLC. This policy explains how we collect, use, and disclose personal information when you visit shoparchwell.shop, place an order, or contact us.

Information We Collect

We collect information you provide when placing an order or contacting us, including:

  • Your name, email address, telephone number, billing address, and delivery address.

  • Order details, purchased items, payment status, and transaction information.

  • Customer service communications and information relating to returns, exchanges, or refunds.

Payment information is processed through the payment providers available at checkout.

When you browse our website, Shopify and our advertising providers collect technical and activity information through cookies and similar technologies. This can include IP address, browser and device information, pages viewed, referral information, and interactions with products, advertisements, and checkout.

How We Use Information

We use personal information to:

  • Process payments and fulfill orders.

  • Send order confirmations, shipping updates, and tracking information.

  • Handle customer inquiries, returns, exchanges, and refunds.

  • Maintain website operation and security.

  • Detect and prevent fraudulent or unauthorized activity.

  • Understand website and advertising performance.

  • Deliver and measure advertising, subject to applicable privacy choices.

  • Meet legal, accounting, and recordkeeping obligations.

How We Disclose Information

We disclose information to service providers where needed to operate our business, including:

  • Shopify, which provides our online store platform.

  • Payment providers that process transactions.

  • Our fulfillment partner, KGH 3P-Logistics, and delivery providers that handle orders and returns.

  • Google advertising and measurement services.

  • Professional advisers and authorities where disclosure is required by law or needed to protect legal rights.

We do not sell personal information for money. Certain disclosures to advertising providers can qualify as “sharing,” a “sale,” or targeted advertising under applicable U.S. state privacy laws.

Advertising and Cookies

We use Google advertising services to measure advertising performance and support relevant advertising. Cookies and similar technologies can associate website interactions with advertising activity.

You can manage available choices through our website’s privacy and cookie controls. You can also contact us to request an opt-out of the sale or sharing of personal information for targeted advertising.

Learn more in our Cookie Policy, Google’s Privacy Policy, and Google’s advertising information.

Your Privacy Rights

Depending on your place of residence and applicable law, you can have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of its sale, sharing, or use for targeted advertising.

Submit a request to support@shoparchwell.shop. We may need to verify your identity before completing the request. An authorized agent can submit a request where permitted by law.

We will not discriminate against you for exercising applicable privacy rights. If we decline a request, you can contact us to appeal the decision.

Where required by applicable law, we treat recognized browser opt-out preference signals, including Global Privacy Control, as requests to opt out of covered sale or sharing activities.

Information Retention

We retain personal information for as long as reasonably needed to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

Security and International Processing

We use reasonable safeguards to protect personal information. No method of transmission or storage can eliminate every security risk.

Our service providers can process information in the United States and other countries where they operate.

Children’s Information

Our store is intended for a general audience. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information to us.

Changes to This Policy

We publish changes on this page. Where required, we provide additional notice of material changes.

Contact

Privacy contact: ARCHWELL OFFICE SUPPLY LLC
Email: support@shoparchwell.shop
Phone: +1 216-258-1253

Registered address:
1300 S Brook St
Louisville, KY 40203
United States

This is our registered company address, not a return facility.