FAQ

What does Archwell sell?

We sell desk organizers, file organizers, and desk accessories. Each product page provides materials, dimensions, structural details, and included items.

Where do you deliver?

We deliver to the 48 contiguous United States. We do not deliver to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO addresses.

Is shipping free?

Yes. Shipping is free on all orders within our delivery area, with no minimum purchase.

How long does delivery take?

Order processing takes 1–2 business days, followed by an estimated 3–5 business days in transit. Estimated total delivery is 4–7 business days.

Orders are processed Monday–Friday, excluding U.S. federal holidays. The cutoff is 6:00 PM Eastern Time (ET).

See our Shipping Policy for details.

Where are orders shipped from?

Our in-stock products are dispatched by KGH 3P-Logistics in Louisville, Kentucky.

Will I receive tracking information?

Yes. We email a tracking number or tracking link after dispatch.

Can I cancel an order?

You can cancel before shipment by contacting us with your order number. After shipment, you can arrange a return under our Return & Refund Policy.

Can I return an item if I change my mind?

Yes. Request a return within 30 calendar days after receipt. We accept new and lightly used products, including non-defective items.

Missing original packaging alone does not make an item ineligible.

Who pays return shipping?

Archwell pays return and exchange shipping costs. After approval, we email a prepaid label. We do not charge a restocking fee.

Can I exchange for another product?

Yes. You can exchange for another in-stock product. We refund or collect any price difference as appropriate.

When will I receive my refund?

We inspect returns within 2 business days after receipt and initiate approved refunds within 2 business days after approval.

Refunds are credited to the original payment method within 10 calendar days after initiation.

What if my order arrives damaged or incorrect?

Contact us with your order number and a description of the issue. We will arrange a return, replacement, or refund as appropriate, without additional shipping costs to you.

Which payment methods do you accept?

Available payment methods are displayed at checkout. All payments are in U.S. dollars.

See our Payment Policy for details.

Are other items in the photographs included?

Only the items identified in the product description are included. Scene props, stationery, books, devices, and cables are excluded unless expressly listed as included.

How can I contact Archwell?

Email: support@shoparchwell.shop
Phone: +1 216-258-1253

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
We respond within 2 business days.