Refund policy
30-Day Return Window
You can request a return within 30 calendar days after receiving your order.
We accept returns for defective or damaged products, incorrect items, and non-defective products, including a change of mind.
New and lightly used products are eligible for return. Missing original packaging alone does not make an item ineligible. Please use suitable packaging to protect the item during return shipping.
Requesting a Return
Email support@shoparchwell.shop with your order number, the item you want to return, and the reason for the return.
For damaged, defective, or incorrect items, please describe the issue. Available photographs can help us assess the problem.
We respond within 2 business days. Once your return is approved, we email return instructions and a prepaid return shipping label.
You do not need to download or print a separate return request form. Please follow the shipping label instructions and retain your return tracking information.
Return Address
Approved returns are sent to:
KGH 3P-Logistics
250 Terry Blvd
Louisville, KY 40229
United States
Please contact us before sending a return so that we can provide the prepaid label and identify your order.
Our company’s registered address is not a return address.
Return and Exchange Costs
Archwell pays all return and exchange shipping costs, including returns for a change of mind.
We do not charge a restocking fee or deduct prepaid return label costs from your refund.
Exchanges
You can request an exchange for another product that is currently in stock.
If the replacement costs less, we refund the difference to your original payment method. If it costs more, we arrange payment of the difference before dispatching the replacement.
Contact us to arrange the exchange and receive a prepaid return label.
Refund Inspection and Processing
We inspect returned products within 2 business days after they arrive at our return facility and notify you of the outcome.
For an approved return, we initiate the refund to your original payment method within 2 business days after approval. We refund the purchase price paid for the returned item, including applicable discounts.
The refund will be credited within 10 calendar days after we initiate it. If it has not appeared by then, contact us so that we can trace the payment.
Damaged, Defective, or Incorrect Items
Contact us if an item arrives damaged, defective, or different from what you ordered. We will arrange a return, replacement, or refund as appropriate, at no additional shipping cost to you.
Order Cancellations
You can cancel an order before it ships by contacting us with your order number.
For a confirmed cancellation before shipment, we initiate a full refund to the original payment method within 2 business days. The refund will be credited within 10 calendar days after initiation.
If the order has already shipped, you can use the return process described above.
Contact
Email: support@shoparchwell.shop
Phone: +1 216-258-1253
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
We respond within 2 business days.